**How do I earn points?** You can earn points by purchasing Molton Brown products online and in-store, as well as completing Rewards Club tasks. The number of points you earn is dependent on your tier: * **Silver Tier:** 1 point for every pound (£) spent * **Gold Tier:** 1.5 points for every pound (£) spent * **Platinum Tier:** 2 points for every pound (£) spent

When placing an order online, you must be logged into account that you signed up to the Rewards Club with to earn points. Other ways to earn points are to complete Reward Club tasks such as, subscribing to our email newsletters, adding your birth date to the preference centre to earn birthday points and purchasing more than four times a year. To see all Reward Club tasks, please refer to the ‘Earn’ tab in the Rewards Club dashboard when logging into your online account.

**Is there a limit on the points I can earn?** From the 1st January 2025, you can earn up to 4000 points per calendar year based on your purchases. Once you’ve earned 4000 points in the year (1st January – 31st December), you won't be able to earn any further points from purchases until the next calendar year. You can still earn points from other activities shown in the ‘Earn’ tab of your Rewards Club dashboard, which doesn’t contribute to this limit. And don't worry, any points earned in the calendar year will remain valid for 12 months from the point of purchase. **How long does it take for points to appear in my account after making a purchase?** When purchasing a product online, Rewards Club points will only be added to your account after your order has been dispatched, which can take up to 5 days. If your order is partially fulfilled due to out-of-stock products, you’ll only receive points for products that are successfully dispatched. When purchasing a product in-store, points are automatically added to your account at the point of sale. **What happens to my points if my order is cancelled?** If your order is cancelled, you’ll be notified by email and won’t earn any Reward Points. **What happens to my points if I return my order?** If you return an order and a refund is issued, the points from purchasing those items will be removed from your Rewards Club account. This will be reflected in the ‘Activity’ tab of your Rewards Club dashboard. **Can I earn or use my Rewards Club points in department stores?** No, our Rewards Club is only available in Molton Brown standalone and outlet stores within the UK. This excludes department stores or concession stands. **Can I earn points from my previous purchases?** You can only earn points on purchases made after you join the Molton Brown Rewards Club. Purchases made before this time won’t be backdated onto your account. Make sure you are logged in to your account when making an order to earn points. **Can you earn Rewards Club points if you purchase a gift card or use a gift card?** No, you won’t be able to earn points when you purchase Molton Brown gift cards. If you use a Molton Brown gift card on your purchase, you’ll only earn Rewards Club points on the non-gift card portion of your purchase. **Will my Rewards Club points expire?** Rewards Club points expire 12 months after they are first issued. Make sure to use your points before the expiry date by using your available vouchers at checkout online and instore. To see when your points expire, visit the ‘Activity’ tab in your Rewards Club dashboard. **Can I earn, use or redeem my Rewards Club points in Outlets?** Yes, our Rewards Club is available across all our stores. **Can I share my Reward Club points with a friend?** No, Rewards Club points cannot be shared as they are linked with your individual account.

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